ABAKUS

Dear Sir/Madam,

Thank you for choosing Prometric! We have received your request for assistance, and your inquiry has been assigned the following reference number xxxxxx. Thank you for allowing us the opportunity to be of service to you.

When a connection is lost, the test time keeps running. As long as the test time has not run out, you will be able to continue your test. Return to the candidate menu and choose the 'Resume Test' option. The test will be listed, and all the information will be saved.

If you are unable to finish the exam, contact your test sponsor at ap-program@gogle.com and describe your situation. Your issue will be reviewed with the test sponsor, and handled on a case-by-case basis.

We hope that your question has been answered to your satisfaction. Your inquiry will be marked "resolved" unless we hear from you in the next 24 hours. You do not have to respond to this email unless your question has not been resolved.

Kind regards,

IP EMEA Helpdesk

Thanks for writing in. Unfortunately, due to the nature of our system, you'll be unable to resume your old test. To take the test, you will need to re-register  here: https://ibt.prometric.com/google.

As a courtesy, I can offer you a test voucher so that you can test the exam free of cost: XXXXXXX

Let me know if you have any questions about this.

Best,

xxxxxxx
The Google Advertising Professionals Team

Mein Kollege ist super happy. Ich fand es blöd, dass sich das so hingezogen hat. Hoffentlich verhilft dieser Thread anderen in der Zukunft schneller zur wiederaufnahme der Prüfung.