Google sucht deutschsprachige Mitarbeiter

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Gruesse
Johannes

> We are looking for German & French speakers to strengthen the
> customer support team for Froogle. Applicants should be willing to
> work out of Mountain View (no transfer to Europe in the foreseeable
> future).
> Please see the attached job description for more info. These are temp
> positions for now, but there is a possibility to convert to Direct
> Hire. No guarantee though.

> Google's product search, Froogle, applies the power of Google's search
> technology to the world of online shopping. We have an immediate need
> for someone who can help us manage our merchant accounts. The
> successful candidate will be responsible for providing excellent
> service to our merchants, while simultaneously helping the product run
> smoothly behind the scenes. This person should be proactive,
> organized, extremely detail-oriented, and should work well within a
> group. This position is a temporary opportunity
>
> Responsibilities include:
> Provide excellent support to Froogle merchants by email.
> Thoroughly analyze feed content, quality and accuracy.
> Approve or disapprove new merchants and data feeds.
> Troubleshoot existing merchant accounts and technical problems.
> Consistently monitor emails, merchant feedback and satisfaction.
> Requirements:
> Meticulous attention to detail.
> BA/BS or equivalent
> Ability to complete large volumes of work quickly and accurately.
> Ability to multitask and prioritize responsibilities.
> Solid computer applications skills.
> Strong technical skills preferred: HTML and a thorough understanding
> of the Internet.
> Excellent written communication skills.
> Customer service or client service experience preferred.
> Interest in e-commerce
> Excels in fast-paced day-to-day activity.
> Excellent follow-through.
> A plus:
> Fluent in German and/or French (written and spoken)